A 99.9% Server Uptime
The major advantage of creating your own hosting system is that you do not have to be worried about compatibility issues – you configure a special set of software applications in such a way as to work with a particular set of hardware parts. The result is something even more stable and dependable, as there are less possible risks of failure. We’ve set up our cloud hosting system atop tried and trusted hardware elements along with a significantly modified version of SELinux so as to set up a very secure and safe environment for your own web sites.
That is the reason why, with each of our hosting service plans we offer you a 99.9% server uptime guarantee. This uptime guarantee is valid for all datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on enterprise–class hardware components fabricated by Juniper. Plus, on each router, we have put a firewall with a sophisticated algorithm in an effort to sift out all suspicious requests.
This way, in each of our data center facilities – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is available with all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to reduce all potential risks with our cloud hosting packages and while our company provides outstanding client support, there are situations when the client is just not satisfied with what we are offering. Or he wants to upgrade to a more powerful hosting solution, like a VPS server or even a dedicated server.
This is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t happy, you will get a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a reply, you’re probably aware of how annoying this can be, particularly if your website is on the line. That’s why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technical support engineers will be right here for you and they will reply to you in less than an hour. And the best thing is that their average response time is less than 20 minutes!