1 hour ticket response
Timeliness is our most important priority and this is why we’ve got a team of practiced customer support engineers who are ready to offer a quick reply to any question that you might possibly have. Just send your trouble ticket from the Control Panel and we’ll reply within one hour at the latest. In fact, we strive hard and aim for a twenty–minute ticket response time.
A Premium Tech Support Service
Our tech support staff representatives have immense experience in the cloud web hosting industry and are accomplished enough to find a prompt solution to your problem. If, however, the situation at hand is not within the competence of a customer service technician, the technical support ticket will be forwarded to a programmer or sysadmin for further assistance.
An Intuitive Help Section
To help you find a quick suggestion on how to use a given service, we have integrated a truly user–friendly Help Center section in our Control Panel. You can search through a wide collection of web hosting account administration articles and website administration articles, browse our F.A.Q. repository or watch our how–to video tutorials.