Client Support Channels
A Sixty–Minute Support Ticket Response Guarantee
We offer a 1–hour response time warranty for each ticket or email that you send to our client care staff. We will quickly respond to all general inquiries and forward the case to our admins if any further assistance is needed. If you make use of the Managed Services package, we’ll complete any of the included tasks at a time that has been discussed with you in advance.
A Top–Notch Client Care Service
We will be available to you 24/7/365 to answer any inquiries that you may have connected with our Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also require assistance handling server admin tasks, you can have a look at our Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services
An Intuitive Help Section
Our Site Control Panel is preinstalled for each dedicated server. Among its functions is a rather convenient integrated knowledgebase that will guide you step by step on all the operations that you can perform. The majority of how–to articles in addition video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each section of the Site Control Panel.