Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer assistance crew is trained to shortly care for all our cloud web hosting clients’ issues and support inquiries. Through our ticket system, it will be easy to supply your request and a support staff representative will, no doubt go back to you in less than maximum 60 minutes. Realistically, practice shows that the usual reaction period is 20 min.

  • Top quality support service

  • A Top–quality Support Service

  • You can easlily contact us 24x7x365 with any issue you’ve got involving our products. We have employees available at all times to deliver instructions whenever needed. You can utilize the ticket system or drop a message any time, or grab the telephone or make use of the live chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Thexyz Inc’s Control Panel provides a substantial know–how base which is built into all sections. In each area, you will find a Help button which will load for you a selection of step–by–step courses on how to make use of a selected option or conduct a particular action. In addition, we have prepared guide videos to help you get a better idea of the Control Panel’s interface.

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