Phone Support in Hosting
Since we have live phone support 14 hrs daily, you are able to get in touch with us and consult with our customer support representatives to learn more about the hosting service that we supply and ensure that our servers match the system requirements for your web sites before buying anything. For your convenience, we have telephone numbers on three different continents and you're able to call the one closer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you'll be able to call us about general and billing matters, and even about some technical ones. In case the problem is strictly technical or it can take longer time to analyze, you will have to employ our ticketing system, that will enable both you and our technical support crew to monitor the information given by either side.
Phone Support in Semi-dedicated Servers
When you need additional info for the Linux semi-dedicated service that we provide, you have the option to call one of the three support phone lines we have around the world - in the U.S.A., Great Britain and Australia. In this way, you are able to check in advance whether our solutions will be suitable for your sites. In case you're already our customer and you own a semi-dedicated account, you can contact us on the phone for 14 hours a day about any billing or common issues. For strictly tech issues you're able to use our ticketing system and communicate with our tech support since someissues simply need additional time to be dealt with, still we will help you on the phone with a number of minor technical issues as well, saving you the time and efforts.