If you’ve ever got any questions about the hosting service in general or if you face a problem with your sites, you’ll need to contact the hosting provider’s customer support team. It may not make any difference how soon they’ll answer when you've got a general question, but an issue like a messed up software application update, for example, may result in your website becoming damaged or unreachable on the Internet. And the longer you have to wait for the support team to help you, the longer the site will be offline. If you offer goods or services online, any downtime will unfavorably influence your site and you may lose existing or potential visitors. Lots of hosting providers, primarily resellers, respond to emails and support tickets within 24 hours, but in the digital sphere this is way too long, as customers will rarely revisit a website that is not working properly over long time intervals.

One-Hour Response Guarantee in Hosting

Our hosting service offer a sixty-minute reply time guarantee, which goes to say that no matter what enquiry or predicament you might have, we will always be there to lend a hand. In reality, it rarely takes more than half an hour to get a problem sorted out or a query answered, and this is valid for both pre-sales and technical matters. Our help desk support staff representatives will be at your disposal 24/7, even on official holidays and weekends, which means that you will get timely assistance at all times. We know just how priceless time can be, so by the time we answer your ticket or email, we’ll have probed into the matter and, in case we haven’t solved it, we will give you more details about what you have to do on your end, when the case necessitates it. With our support service, you can rest assured that there will be somebody to lend you a helping hand instantly, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we know how vital it is to obtain quick assistance, we promise that you won’t ever need to wait around for more than one hour to get a response to any support ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any inquiry irrespective of what its nature is – technical, general or billing. Plus, our client and tech support staff will be at your disposal 24 hours a day, 7 days a week, which is the reason why even if you submit a ticket during national holidays, you’ll invariably receive a fast reply, which will include the answer to an inquiry, the solution to a predicament or the details required to sort out an issue yourself – in case there’s something that you have to do on your end. If you use our services, you’ll never need to waste a day awaiting a response like you would with other providers.