A live chat is one of the channels of communication supplied by some hosting providers as part of their support services. Determined by the provider, the chat is used for pre-sales, billing and/or tech assistance. This method of communication is faster in comparison to a support ticket and it will make it much more unlikely to misunderstand or misspell something as compared to a call with a representative. In addition, when the problem that you have needs some time to be examined and dealt with, you'll be able to do something different in the meantime instead of just waiting, like you would have to do when you call. Also, you can take advantage of a live chat assistance service for free as long as you have Internet accessibility even if your website hosting supplier is located in a different country and they don't have a local telephone number that you can call.

Live Chat Support in Hosting

As a part of the support services that we supply for all our hosting service, we've live chat support that is available every day, even on holidays. You will be able to contact us no matter if you already have an account or not, since we can assist you with nearly anything, ranging from giving you general information about our solutions in case you are not our client yet and you're interested in purchasing one of the packages, to helping you with setting up an e-mail account in an e-mail client. Part of the issues are more complex and time-consuming, therefore you will have to employ the ticketing system that is built-in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we offer is accessible every single day, even on holidays and weekends. It's one of the best ways to learn more about our Linux semi-dedicated service in case you do not have an account yet or to have some issue resolved if you're a customer and our support representatives will help you promptly no matter what time of the day you join the chat. In case you wonder which package is more suitable for your websites, in case you need advice whether you should order a specific upgrade and how to obtain it or if you've got problems installing an email account on your PC, you will be able to get in touch with us and we'll supply you with the necessary details as soon as possible. Our live chat is online even after our phone lines go off for the day, so when you have an account with us, you can rest assured that you'll always benefit from timely assistance with any kind of question or issue that comes up.