There are a number of ways to get in touch with the hosting company whose services you’re using, but the one that you will invariably find no matter which company you pick is a support ticket system. It is the easiest correspondence channel for several reasons. In the event that no client support staff representative is available at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always hit home. You can also copy and paste large pieces of info without needing to worry about typographical mistakes, and in case a particular problem needs more time to be sorted out or a number of responses must be exchanged, all the information will be in one and the same location, so either party can always see the comments left by the other one. The disadvantage of using tickets to touch base with your web hosting provider is that they are often separate from the hosting platform, which implies that if you have to supply info or to adhere to directions, you’ll need to use no less than two different admin dashboards and this number could grow in case you’d like to administer a number of domains. Plus, a lot of hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a customer, this means wasted time while waiting around for a response.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you are browsing through your files or editing various settings. The ticketing system is being closely monitored 24-7 by our customer care team and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to obtain support. In stark contrast with certain companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and request info regarding any technical or billing problem. In addition, you can see a variety of help articles, which will help you solve the commonest issues on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our tech support engineers, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform like you will have to do with the majority of hosting providers out there. Our integrated trouble ticket system will enable you to post a new ticket without hassles and to go through older tickets using a clever search filter. Besides, you will be able to take a look at the applicable knowledge base articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can accomplish all the abovementioned procedures without leaving your Hepsia Control Panel at any moment, so if you confront any complication or have an inquiry, you can touch base with our support engineers and fix the issue at hand in no more than one hour through one platform.