Integrated Ticketing System in Hosting
With a hosting from us, you won’t ever have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you are browsing through your files or editing various settings. The ticketing system is being closely monitored 24-7 by our customer care team and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to obtain support. In stark contrast with certain companies, we do not charge more for using the ticketing system, so you can contact us as often as you like and request info regarding any technical or billing problem. In addition, you can see a variety of help articles, which will help you solve the commonest issues on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve got a semi-dedicated server account with us and you would like to get in touch with our tech support engineers, you’ll be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a completely different tech support platform like you will have to do with the majority of hosting providers out there. Our integrated trouble ticket system will enable you to post a new ticket without hassles and to go through older tickets using a clever search filter. Besides, you will be able to take a look at the applicable knowledge base articles that our system will offer you on the basis of the problem category that you select for your new ticket. You can accomplish all the abovementioned procedures without leaving your Hepsia Control Panel at any moment, so if you confront any complication or have an inquiry, you can touch base with our support engineers and fix the issue at hand in no more than one hour through one platform.