The customer support that you'll receive from your hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you've got a technical trouble with an active account. Prompt and clear info about a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a proof that you are ordering from a real hosting supplier not from a reseller. When you purchase a hosting account through a company that does not own its servers and it can't access them immediately, it is likely that you'll wait for a few days in order to get an answer to your query, therefore your sites may remain offline for a long time. In comparison, a company that provides different means of communication and has a support crew available all the time will assist you to right away and help you reduce or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Hosting

We acknowledge the importance of getting assistance promptly, that's why our hosting services include 24/7 tech support along with various means of communication. In case you don't have an account yet, you can phone us or take advantage of our live chat and talk to a live representative, so as to inquire about our services or check if our servers meet the system requirements for your sites. Thus, you won't end up getting a service that you cannot use effectively. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs more investigation. In contrast to the majority of suppliers on the market, we respond to all of the tickets within one hour, so you will not have to wait for an entire day. Our support services are available day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

We know how crucial it is to receive timely assistance, particularly if your site is not working properly for some reason. Our Linux semi-dedicated service feature 24/7 customer and technical support, therefore if something comes up, you're able to use plenty of ways to contact us - phone line with a few local numbers around the world, live chat, emails and support tickets. The first two options are for pre-sales, billing and general matters, so in case you do not have an account yet, for instance, you'll be able to receive extra info regarding our services, or we will help you with less demanding tech issues. The next two options are for strictly tech issues or everything that is more time-consuming as it is easier to follow the conversation between you and our tech support crew. The warranted maximum answer time for them is merely one hour, the regular one - 15-20 minutes, so you won't need to wait for a whole day so as to get support as you may need to do with other service providers.

24/7 Customer Support in VPS Servers

In case you obtain a VPS server from our company, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local telephone numbers in the U.S.A., the UK and Australia along with a live chat service. If you are an existing customer and you want help with some technical issue that requires longer time to analyze or resolve, you can open a ticket through your billing account or you can send an e-mail message and we'll handle the trouble and send you a response within 1 hour. The answer time is warranted 24/7, including holidays and weekends, but for most issues it takes no more than half an hour to get support. The support service covers the VPS plus all of the pre-installed software it features, so if you need help with third-party software, you will be able to check the additional Managed Services upgrade that we offer.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we provide include 24/7 support through various means of communication and with a 1-hour maximum answer time guarantee. When you want to find out more about the packages or you have any kind of general or billing questions, you'll be able to call one of the local numbers that we have worldwide or you can use our live chat service and speak with a live agent. For strictly technical matters that need some help from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you can send an email message, because all of these channels are more appropriate to monitor a specific issue. The reply time for them rarely surpasses half an hour, so you can forget all about waiting for an entire day to get support. The support service is available for all the server-related issues, and the pre-installed software. In the event that you want help with third-party apps, you may consider acquiring the Managed Services upgrade that we supply for all plans.