Being able to communicate with your cloud web hosting supplier if you have any kind of questions or experience any troubles is really important and how fast they will respond and take action is usually crucial, in particular when your website is business-oriented, as longer downtime often means losing potential clients. The support solutions are also a quick way to recognize genuine providers from resellers. The second in most cases answer only to email messages or support tickets and you'll have to wait for a whole day or more so as to receive a response. When your trouble involves a few replies, you may end up losing several days to get a simple problem solved. Using the services of a legitimate and reliable website hosting supplier, you'll be in a position to get in touch with the support team at any moment and receive an instant response no matter what the issue or the question is - customer, pre-sales or technical one.
24/7 Customer Support in Cloud Web Hosting
We provide you with 24/7 billing, customer and technical support for all our cloud web hosting. Even if you are not our customer yet and you have some questions, we can assist you without delay and supply you with the needed info, in order to give you the choice to make an informed decision when you buy a new web hosting account. We're available anytime, including holidays and weekends, and we offer several options for communication to contact us - phone, live chat, emails and support tickets. For your benefit, we have a couple of phone numbers around the world, thus you're able to call the one that is closer to you. The max response time for your e-mail messages and your tickets is one hour. The typical response time is no more than 15-20 min, which means that you can forget all about waiting for several days to receive assistance for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you choose, you can take advantage of our 24/7 tech support services even on official holidays. Your sites will be available constantly and so will we. With numerous connection options, you'll be able to pick the most convenient way to contact us and inquire about our solutions in case you do not have an account yet, or ask for support in case you are already one of our customers. You'll be able to phone us, start a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature a one-hour answer time warranty, although it hardly ever takes more than 20 minutes to get assistance no matter the nature of the issue. Using our customer and tech support services, we'll be available for you when you need us, not several days later.
24/7 Customer Support in VPS Servers
In case you rent a Virtual Private Server from our company, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent issues or questions with regard to the pre-installed software your server comes with. In case you haven't acquired your VPS server package yet, you're able to find out much more about our services by giving us a call or through our live chat service. For more technical problems, you're able to send an email message or open a support ticket from your billing Control Panel and you'll get assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The typical response time generally doesn't exceed thirty minutes. If you're looking for assistance with third-party software, you'll be able to take advantage of the Managed Services upgrade which you can add to every single VPS package and our administrators can help you with any installation or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to receive quick support in general, let alone if you run a whole server, so each dedicated server that we provide features 24/7 support with 1-hour response time warranty regardless of the problem. This service is totally free for any kind of issues with your server or the software that was installed by our administrators during the setup, therefore you are able to get in touch with us as many times as you wish, even during holidays. You could either open a ticket from the billing area or you can send an e-mail message, and the actual response time for either of these rarely exceeds 30 minutes since we have admins available twenty-four hours a day. If you want general info about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you could employ our live chat service and speak with a representative online. For third-party software support, we offer you a Managed Services upgrade, which you are able to include to your server plan through the billing Control Panel.