Discover what hosting providers mean when they say "phone support".
If you've ever had a cloud web hosting account before or you've dealt with any other kind of online service, you are probably aware from your personal experience that for certain things it is better to consult with a live person on the phone than to exchange tickets or email messages. If you want to know more about a particular service before you decide to purchase it or when something small-scale needs to be made, for example, it'll be far easier and a lot faster to do it real-time. When you're given the option to talk with representatives by phone, it is also very likely that you're dealing with a real web hosting provider, not just a reseller. The level of support that you can get on the phone varies between different suppliers - from standard issues to professional tech support. Typically the majority of suppliers will offer you pre-sales assistance and first level telephone support, while more complicated tech matters are resolved via e-mail and / or tickets.
Phone Support in Cloud Web Hosting
Because we have live phone support 14 hrs daily, you will be able to contact us and talk to one of our customer support agents to get more info about the cloud web hosting
that we supply and make sure that our servers meet the system requirements for your sites prior to you buying anything. For your convenience, we now have telephone numbers on as many as 3 different continents so that you'll be able to call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you're already a customer, you can call us about general and billing matters, and even about some technical matters. If the trouble is strictly technical or it requires more time to investigate, you'll have to go through our ticketing system, which will allow both you and our tech support crew to keep track of the details supplied by each side.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
plans that we offer include real-time phone support for fourteen hours every day. In case you are unsure which package is suitable for your web sites, you want to learn more about a plan's features or you'd like to have any other type of information about our solutions, you are able to call any of the local phone numbers that we have in the U.S.A., Great Britain and Australia and our customer support representatives will help you. If you currently own an account, you will be able to get in touch with us about sales and general matters, although we're often able to assist with many technical issues as well. For strictly tech problems you will need to use our integrated ticketing system where the correspondence between you and our tech support team will be in one place, which is the best option in case your issue requires extra time to be resolved or it has to be escalated to our sysadmins.