One-Hour Response Guarantee

1 Hour Response Time Guarantee - what does it mean and how does it improve user experience?

If you ever have any queries with regards to the web hosting service or if you encounter a problem with your websites, you’ll have to contact the respective web hosting company’s client support team. It may not make a difference how promptly they’ll respond when you've got a question of a general nature, but a problem such as a mishandled app update, for instance, may result in your website becoming damaged or inaccessible online. And the longer you have to wait for the support team to lend a hand, the longer the website will be down. If you offer services or goods online, any outage will damagingly influence your site and you may lose existing or prospective visitors. Lots of web hosting providers, especially resellers, reply to tickets and emails within 24 hours, but in the Internet realm that’s far too long, as visitors will scarcely ever return to a site that is not functioning correctly over long time intervals.

: One-Hour Response Guarantee in Cloud Web Hosting

If you’re using one of our cloud web hosting and you have a query or confront some predicament, you can contact us 24-7 by submitting a technical support ticket or by writing an email and we’ll make certain that you obtain a response in no more than 60 minutes. If the issue can be sorted out, we will do it before we respond to you, while in case there is something that you need to do on your end, we’ll give you all the needed details – what settings to check, what workable solutions to try, and so on. Typically, you’ll obtain a response within less than thirty minutes, so waiting for hours and hours or even for more than a day to get assistance is something inconceivable. Our 1-hour reply guarantee applies to any question that you might have – billing, general or technical.; One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a trouble ticket via your hosting Control Panel or send an email connected to your semi-dedicated server, you will get a response within 60 minutes max. You can get in touch with us whenever you wish with regards to technical, general or billing issues and because of the fact that we’re available to you 365 days a year, you’ll invariably obtain support in no time. Depending on the particular question or issue, we will give you more details, eliminate the obstacle if it’s been caused by something that is within our reach or tell you what steps to take in case you have to fine-tune some setting for an Internet application that we don’t have access to. You can just forget about waiting around for a whole day for each single answer. The fact is, in most cases we answer emails and tickets within no more than 20-25 minutes.