A live chat is one of the many channels of communication supplied by some web hosting providers as a part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech assistance. This method of contact is quicker than a support ticket and it makes it less likely to misspell or misunderstand something in comparison to a call with a representative. In addition, if the issue that you have requires some time to be investigated and dealt with, you are able to do something different at the same time instead of just waiting, as you would have to do when you call. Also, you can employ a live chat support service for free provided that you have web accessibility even when your hosting provider is situated in another country and they don't have a local telephone number you can call.
Live Chat Support in Cloud Web Hosting
As a part of the support services that we offer for our cloud web hosting, you will find live chat support which is online twenty-four seven, even on holidays. You are able to get in touch with us no matter if you already own an account or not, as we can assist you with all sorts of things, ranging from giving you common info about our solutions in case you aren't our customer yet and you are thinking about obtaining one of the packages, to assisting you with setting up an e-mail account in an e-mail client. Part of the problems are more technical and time-consuming, and you will have to take advantage of the ticketing system that is integrated in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we offer is accessible every day, even on holidays and weekends. It is the best way to find out more information about our semi-dedicated servers if you don't have an account yet or to have some issue resolved if you're a client and our customer support agents will help you live no matter what time of the day you join the chat. In case you're unsure which package is more appropriate for your websites, in case you need a piece of advice whether you should obtain a specific upgrade and how to order it or when you've got problems installing an e-mail account on your machine, you are able to get in touch with us and we will provide you with the required details right away. The live chat is accessible even after our phone lines are off for the day, which means that when you have an account here, you can be sure that you will always enjoy quick help with any kind of question or problem that pops up.