A ticketing system is the most popular correspondence channel that hosting providers offer to their clients. It is typically part of the billing account and is the most effective way to solve an issue that requires some time to examine or that needs to be escalated to a server admin. Thus, all responses contributed by either side will be kept in the very same place in case somebody else wants to work on the issue in question and the info already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which implies that you’ll have to log in and out of no less than two accounts to perform a particular task or to get in touch with the company’s tech support staff. If you desire to administer a handful of domains and each one of them is hosted in its own account, you’ll have to use an even larger number of accounts simultaneously. Plus, it may take a significant period of time for the provider to reply to your ticket request.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we use for our cloud web hosting isn’t separate from the web hosting account. It is an indivisible part of our all-inclusive Hepsia hosting Control Panel and you will be able to visit it at any given time with only a couple of clicks, without having to log out of your web hosting account. The ticketing system includes a quick-search field, so you can trace practically any ticket that you have already submitted, if necessary. Also, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to handle a specific issue even before you actually open a ticket. The response time is no more than one hour, which goes to say that you can receive timely assistance at any time and if our client care team recommends that you do something inside your hosting account, you can do it immediately without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is more efficient to manage everything from one single place, which is the reason why we have incorporated a trouble ticket system into the in-house built Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will allow you to handle the communication with our customer care team together with your web content, so you will not have to memorize an additional user name for some other admin console. You’ll be able to send a new ticket or to track the status of an old one with less than a few mouse clicks while you are browsing the files hosted in your semi-dedicated account. Plus, you can look through older tickets using an intelligent search box or read applicable knowledgebase articles, which contain solutions to commonly met challenges. The inbuilt ticketing system is strictly monitored 24/7 with the maximum response time being just sixty minutes, so there’ll always be somebody to help you.