Installation and Troubleshooting
Discover more about the services provided by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
One of the typical reasons to get a hosting server of your own is the fact you'll have complete control over the software environment and you can install anything you'd like. This will enable you to run applications that require certain software to be present on the hosting server, which is not possible with a shared Internet hosting server where you could install software just within the account, but not on a root level. If you are not very familiar with this type of matters, nonetheless, you might encounter complications since managing a server of your own differs from managing a standard shared website hosting account. In this light, we offer an upgrade with our server packages called Installation & Troubleshooting, so our admins can handle a variety of tasks that should be done or can resolve many issues that you might face.
Installation and Troubleshooting in VPS Servers
The upgrade is obtainable with all VPS server
plans we offer and you can add it either during the signup or anytime later using your billing Control Panel. It includes one hour of custom work on your server, so our admins will be able to aid you with software installation or setup. They can furthermore troubleshoot any piece of software you have already installed in case it does not work correctly, so you won't need to waste time to discover what is wrong since they can help you in a very quick and skilled way. Because this is a one-time upgrade, you'll be able to get it just if you need it and if a particular task takes a shorter period, the remaining minutes will be available for the future and won't be reset in the end of the month. This upgrade is beneficial when you can't do something on your own or when you have our Managed Services upgrade, but the thirty minutes of custom work it includes aren't enough for a particular task.
Installation and Troubleshooting in Dedicated Servers
The upgrade is available with all of our dedicated servers
and as long as you add it, our experienced admins will be able to aid you with everything on your machine. Including installing any third-party software that you might want to use on the machine and troubleshooting any script that performs badly or doesn't run at all. Our upgrade features an hour of work and if a certain task is not very time-consuming, we shall add the remaining time to your account. You will be able to see how many minutes are left inside your billing CP and use them whenever you need support again. The Installation & Troubleshooting upgrade can be ordered at any time, so in case you need something to be set up in the very beginning, you'll be able to add it to your order during the sign up procedure, while if you require help afterwards, you can add it from the hosting server billing area. Half an hour of custom work are supplied with our Managed Services pack too, but if you require more work to be performed on the hosting server, the Installation & Troubleshooting upgrade will be a guarantee that your programs shall be installed and set up in the very best possible way.